1 reviews | Active since Dec 2013
Not every foreigner has a chance at a contract
I went into your store trying to secure a addition contract to the one I already had. The conduct of your staff has left me a bit puzzled and seriously confused as a exsisting client with MTN, its border line xinophobic as the message from your contact centre is totally different from the attitude of your store attendents and the manager, who I must say is by 5 the worst service person I have met in all my 5 years of sales.! Now I am not going to make it about which country I am from, I know that you company has many subscribers from different countries, but not only was there a hint of insult, I get the feeling that I was dressed down evwn thou I pay over R1300 to MTN monthly. So I would like MTN to be more clear on the companies policy towards foreigners. Who is carrying the right message here, the store (i think not) or the message form NHO. Its tough having to explain being foreign all the time, when its easy for your premiums to be deducted when you sign on the dotted line.
Thank you bringing this matter to our attention.
We apologize for your inconvenience experienced due to the attitude of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behavior.
This matter will be escalated to the management team for attention.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you bringing this matter to our attention.
We apologize for your inconvenience experienced due to the attitude of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behavior.
This matter will be escalated to the management team for attention.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
