EH
Erna H

1 reviews | Active since Nov 2013

31 Aug 2016, 14:05

Not Even Hello Peter report spark service

<p>On the 23rd of Aug I posted a BAD SERVICE review on Hello Peter and received this response from MTN on the 24th....and still no response on my query...I'm assuming I will never get helped by MTN - BUT I WILL CANCEL my contract as soon as I can. I'm wondering how many people do they blindly rob while hiding behind this non service culture of theirs.</p> <p>Official business reply:<br />Thank you for your post.</p> <p> We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.</p> <p> We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.</p> <p> We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.</p> <p>warm regards</p> <p>mike</p> <p>REQ: **********</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Sept 2016, 15:14
Official

Thank you for your post.

Please accept our apologies for the break down in service.

I will get Mike to feedback to you as soon as possible.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Thabelo

REQ: **********