Not even bothered about previous complaint

I posted a complaint on 2 Nov complaining about contracts i cancelled that was not cancelled. No one even bothered phoning me. On monday 9/11/2015 I went back to Nicolway shopping centre MTN to find out what the story was and i was told that the lady that \did"my cancellation was fired.Looks like she never did it because they told me that i had to fill in the paperwork again to do the cancellation. THATS NICE!!! I then requested them to let me know when the paperwork was send.Its almost a week later and AGAIN no paperwork received from MTN Nicoleway . How do i know if the paperwork was send or not?????? What about my credit????? Im paying for 2x contracts that i cancelled 2 months back.. Can no one do their work??? Can i please get confirmation IF those contracts were cancelled and also WHEN i will be getting my credit?? """