1 reviews | Active since Aug 2014
Not even active and bill stands at over R4000
Good day.<br> <br> I was contacted by Gift Gala to upgrade my wifi account to a 10GB option on 7th October. Ref UV-902626. He advised this new contract option would be activated either the end of this month (October) or as soon as I activate my new sim card which he sent me, therefore I will continue on the old option until either one of these happens. However I only received the new sim today and it is not yet activated, but my billing stands at over R4000 this is surely not correct, if someone could please look into this matter. There is no way I can pay over R4000 for something that is not even activated as yet. If this is the case this matter will be referred to the ombudsman I am very upset at this moment.
We are truly sorry for the inconvenience caused.
We've perused your account and see that the migration over to the My MTN Choice 10GB package failed on the network and you are still active on the previous package.
We can confirm that the charges generated so far on the unbilled invoice which set to close later tonight at midnight is incorrect and will be corrected as we need to log a request with our application support team to get the package corrected on the network.
Once the package is corrected, will we request our Billing Department to credit the account accordingly. The reference number for the request logged for the package to be corrected is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We've perused your account and see that the migration over to the My MTN Choice 10GB package failed on the network and you are still active on the previous package.
We can confirm that the charges generated so far on the unbilled invoice which set to close later tonight at midnight is incorrect and will be corrected as we need to log a request with our application support team to get the package corrected on the network.
Once the package is corrected, will we request our Billing Department to credit the account accordingly. The reference number for the request logged for the package to be corrected is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***