PK
Pieter K
1 reviews | Active since Jan 2016
04 Apr 2016, 14:56
not even a complaint here could get MTN to help me
I have been trying for a year now to get my problem solved. I have visited the MTN store about 10 times. They have sent about 8 emails to their accounts department to help me with my query. <br> I have even posted a complaint on Hello Peter, after which MTN rep**** that i will be contacted. <br> I have received mails from the MTN lawyers demanding payment for i dont know what. <br> And still......nobody from MTN has contacted me about my problem.<br> So. My question is. What must i do more to get help from MTN solving my problem?
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MTN South Africa's replyOfficial
04 Apr 2016, 16:30Hello Pietervk,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation will be sent to legal division to assist with a detailed breakdown on account status. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation will be sent to legal division to assist with a detailed breakdown on account status. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin,
MTN South Africa's reply04 Apr 2016, 16:30
Official
Hello Pietervk,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation will be sent to legal division to assist with a detailed breakdown on account status. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation will be sent to legal division to assist with a detailed breakdown on account status. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin,