JH
JAJ H
1 reviews | Active since May 2014
18 Mar 2016, 09:37
Not even 6 consultants can solve problem
I was welcomed to MTN by sms a number of times, having been transferred to MTN from Autopage.<br> I was welcomed to a barred line. I was advised in no specific order: switch off phone for 3 minutesremove sim.Dial #33*0000#. Your number is not barred or suspended.I will call back. I will transfer you only to be dropped.<br> Fact is MY NUMBER IS BARRED.<br> What better welcome can one get!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Mar 2016, 12:26Hello hoffietjie@,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused the account and see that the line was barred for outgoing communication due to your credit limit amount being exceeded. We do however see that your invoice for the month was finalised with charges that were generated while still with Nashua Mobile.
The invoice for the month of March 2016 is for a total of R305.34. Your line was automatically reconnected as soon as the invoice was finalised on the evening of the 15th of March 2016.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused the account and see that the line was barred for outgoing communication due to your credit limit amount being exceeded. We do however see that your invoice for the month was finalised with charges that were generated while still with Nashua Mobile.
The invoice for the month of March 2016 is for a total of R305.34. Your line was automatically reconnected as soon as the invoice was finalised on the evening of the 15th of March 2016.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply22 Mar 2016, 12:26
Official
Hello hoffietjie@,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused the account and see that the line was barred for outgoing communication due to your credit limit amount being exceeded. We do however see that your invoice for the month was finalised with charges that were generated while still with Nashua Mobile.
The invoice for the month of March 2016 is for a total of R305.34. Your line was automatically reconnected as soon as the invoice was finalised on the evening of the 15th of March 2016.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused the account and see that the line was barred for outgoing communication due to your credit limit amount being exceeded. We do however see that your invoice for the month was finalised with charges that were generated while still with Nashua Mobile.
The invoice for the month of March 2016 is for a total of R305.34. Your line was automatically reconnected as soon as the invoice was finalised on the evening of the 15th of March 2016.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,