1 reviews | Active since Dec 2012
not delivering products as stated on the contract
I have had a contract with MTN and ever since I took it out I have been having a problem, first they were debiting an account that was long closed and I had informed them before hand and I had waited for the TV as stated on the contract after 2 year I have not received the TV. I take time to go and find out from the branch today they tell me I have forfeited the TV since it was never delivered to me. I have been paying you with no problems I do not expect this to be a problem can I have my property delivered to me by weds 27 may 2015. two years is a very long time to wait for a single TV from a big organisations like yours. anyone that is going call me I do not wish to answer any question that I have answered before. I just want to provide you with the address to deliver. and the treatment from that chillilane MTN was so unproffesional
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***