JH
JAJ H
1 reviews | Active since May 2014
19 Jan 2016, 15:32
Not delivering on promises
I have for a very long time been complaining about slow/no internet connection. I Provided the info rquested.<br> I was promised an investigation, that I would be contacted by a technical person. All I got was a message from <br> a call centre person stating that my simcard is old and slow. Irony: I have two connections:one with LTE sim, the other 128K. I have the difficulty with both.<br> SO PLEASE HELP><br> I was dropped 5 times in attempting to post this complaint.
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Replies (1)
MTN South Africa's replyOfficial
19 Jan 2016, 21:45Hello hoffietjie@,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply19 Jan 2016, 21:45
Official
Hello hoffietjie@,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,