1 reviews | Active since Jan 2017
Not Delivering
<p>MTN contacted me to upgrade my contract and Cell Phone. This was done and aproved.</p> <p>I received a SMS from the delivery company they use, advising me that the phone will be delivered on 31 May 2017.</p> <p>Untill now I've not received anything, also no phone calls advising me what is going on.</p> <p>When I try to contact them their phones only ring, no awnser.</p> <p>If MTN do not want my business, or cannot deliver the require service they must let me know and I'll move to their compedators.</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
Problem solved
Problem solved