Not customer centred. ********** customer service

I received a call in September from a MTN consultant telling that my data contract which is of a different number is expiring in October so they want give an option to upgrade which I declined and told her I don’t want anymore contract I just want to see my contract through. But to my surprise I couldn’t buy data through my MoMo App with my prepaid cell number, then I call MTN yesterday only to be told that my cell number which has been on prepaid for years was moved to contract on 11 September 2025. They advised they will sort the issue within 2 to 24 hours and still nothing has been from yesterday. I spoke to Lindi Ncobo who advised that she logged a call and they will resolve it. I call again today after struggling again to load data through Momo App and I spoke to Dillon Clayton who said the same thing as Lindi. My livelihood has been put on hold because of *****ulent dealings at MTN which they take forever to resolve because clearly it’s not interrupting their business but mine.