1 reviews | Active since Jul 2015
Not Correctly Informed, No Service , High Bills
Upgrade 24 month contract with MTN Prepaid Top Up - around the 15.5.2015 from a phone to a tablet with the 2 Gig special Day & 2 Gig Night owl we had endless problems with trying to sort the sim card out and only within the last week & half (July) did the sim card become activate. But costs have incurred on this contract for what ??? Fees where not discussed yes they apparently in the contract but you only get told about the warranty , 7 days exchanged etc we also loaded the balance to O and we have gone over limit REALLY <br> <br> At the same time I took out a new tablet contract Mtn Stepa with the 2 Gig & 2 Gig Night owl w special we also had endless problems with the activation etc. I am not sure of the exact date but I am sure you can pick it up on your system when this sim became activate we loaded the balance to O as instructed apparently we went over our limit , this I cannot believe as it show 2 Gigs available still.<br> <br> SO AS YOU CAN IMAGINE THE SHOCK TO SEE A DEBIT ORDER FOR OVER R 1500.00 as my account has never been over R200.00 , MTN is affecting my credit record , bank charges and you can never get hold of anyone @ MTN and sadly the consultant never gets back to you either
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
