SZ
Saffer72 ZA
1 reviews | Active since Mar 2009
07 Nov 2018, 10:24
Not contacted as promised
Was promised to be contacted at the end of last week, when they received stock of the phone I wanted, but no-one has called me yet.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
08 Nov 2018, 09:48Good day Shivan,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, we will follow up with our online support and revert to you.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, we will follow up with our online support and revert to you.
Warm Regards,
Zanele Mazibuko
Complaints Management team
MTN South Africa's reply08 Nov 2018, 09:48
Official
Good day Shivan,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, we will follow up with our online support and revert to you.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, we will follow up with our online support and revert to you.
Warm Regards,
Zanele Mazibuko
Complaints Management team
SZ
Saffer72 ZA's updateReviewer Update
12 Nov 2018, 10:34Zanele contacted me a few times, but still hasn't resolved the matter.
SZ
Saffer72 ZA's update12 Nov 2018, 10:34
Reviewer Update
Zanele contacted me a few times, but still hasn't resolved the matter.
MTN South Africa's replyOfficial
13 Nov 2018, 10:44Good day Shivan,
Kindly note as per our telephone conversation, our sales department has been in touch with you.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management team
Kindly note as per our telephone conversation, our sales department has been in touch with you.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management team
MTN South Africa's reply13 Nov 2018, 10:44
Official
Good day Shivan,
Kindly note as per our telephone conversation, our sales department has been in touch with you.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management team
Kindly note as per our telephone conversation, our sales department has been in touch with you.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management team