1 reviews | Active since Mar 2009
not complying to contract details
Hi I am not receiving any service from MTN wonderboom Juxtion or from MTN head office regarding my contract that I have with them on the following NO: *** and ***.<br> MTN is cot complying to the call or data limits that is allocated to the 2 contacts they are allowing the contracts to the exceed their call and data limits. When I a raised matter with MTN they recommend that I take out extra data, how does that solve the problem I want then to stick to the contract arrangement and that the contract in no circumstance exceed the contact limits.<br> I would prefer it that MTN cancel the contracts so that I may take my contract to a honourable and a honest telecommunications company.<br> will you please assist in this matter as I get no joy from MTN.
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that this type of a package does not set a usage limit, but you can ask to change to the package where you can set a usage limit. Also I have escalated your query to the Retentions department for further assistance.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that this type of a package does not set a usage limit, but you can ask to change to the package where you can set a usage limit. Also I have escalated your query to the Retentions department for further assistance.
Regards
Nompumelelo
REQ:***