EB
Estienne B
1 reviews | Active since Jun 2012
17 Nov 2015, 11:34
Not carrying over data, MTN Active not showing dat
Only way to do business with MTN is via HelloPeter and even that is slow. My 3rd complaint in short few weeks. Phoned in 3 times to call center, empty promises and clueless support staff and no-one coming back to me. My 078****883 data package is not showing the remaining 8gig Night Time Express that should have been carried over from last month. It is data that I have not used. Despite what my contract says, the one call center agent (of the 3 that I spoke to) reckons that MTN has stopped all carrying over of data...<br> Try to get some invoices on MTN Active for same data package number as above ... absolutely no data showing or service running for data package.
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MTN South Africa's replyOfficial
18 Nov 2015, 12:02Hello Estienne,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The once off 1GB has been added to the sim card.
Please be advised that the night express do not carry over only the 1GB received with the package. We have sent the request to the billing support help desk to check if you have received the 10MB with the package. Allow +-5 working days for feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The once off 1GB has been added to the sim card.
Please be advised that the night express do not carry over only the 1GB received with the package. We have sent the request to the billing support help desk to check if you have received the 10MB with the package. Allow +-5 working days for feedback.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply18 Nov 2015, 12:02
Official
Hello Estienne,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The once off 1GB has been added to the sim card.
Please be advised that the night express do not carry over only the 1GB received with the package. We have sent the request to the billing support help desk to check if you have received the 10MB with the package. Allow +-5 working days for feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The once off 1GB has been added to the sim card.
Please be advised that the night express do not carry over only the 1GB received with the package. We have sent the request to the billing support help desk to check if you have received the 10MB with the package. Allow +-5 working days for feedback.
Kind Regards,
Alice van der Merwe
***