1 reviews | Active since May 2013
not cancelling as requested
Bought Samsung galaxy note 10.1 with 2 gig data sim card in April 2013. 2 gig data sim card ****** 27 February 2014. Reported very next day. Said they will suspend the card. 21 April 2015 contract over and done. on 28 April I sent email asking to NOT renew the contract. R369 was deducted every month. End April R1113 was deducted. went to inquire on 12 May, said I must phone ***. and R1113 was taken because my line is still active. did they not suspend it???? After the 12 of May, calls was made 7 times, one call lasted 10 minutes and I got tired of listening to: did you know...Emails was sent to customer care and collectionsadmin 9 times asking them to NOT renew. End June taking R451 again, resulting in another email sent on 25 June at 23:45
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the amount of R1 113.38 is for the months of March and April 2015. Since there was usage from the 13 April until the 11 May, you are liable for the charges billed on the 13 May 2015. A request has been sent to our banking team to refund the amount of R250.00 debited for June and July 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the amount of R1 113.38 is for the months of March and April 2015. Since there was usage from the 13 April until the 11 May, you are liable for the charges billed on the 13 May 2015. A request has been sent to our banking team to refund the amount of R250.00 debited for June and July 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,