NOT CANCELLING AND NOT CREDITING- CONSTANT HARASSMENT

Good Day

Please note I will not be paying as I have sorted out this matter last year already.

I spoke with a consultant named - Nothando Mkhize Trouble Ticket#: 1- ********** 7066

This was Either approximately July or August of last year after receiving another invoice after cancelling with MTN. She said I was behind on payments and I forward her all proof of payments , I in fact was ahead with my payments.

She said she will be canceling and someone from the cancellations department as well another department will contact me as YOU OWE ME MONEY since I paid to much before cancelling. The department was to process a credit for me and cancelling my contract.

Needless to say...no one phoned

I am sure she has the recordings and you can look it up. I will also forward my email I sent to her complaining that no one has contacted me as promised and that I am still receiving the statements.

Please see below my email for this.

So I would like to do the following via e-mail , since nothing can be done over the phone with MTN.

File a formal complaint against Nothando Mkhize for clearly not doing her work Would like contact details for her direct superior I still expect my rebate/credit for the amount I paid to much as well as my contract cancelled immediately. I want this issue resolved by end of business day today or I will be getting my companies lawyers involved since yours has been harassing me for quite a while, even after explaining to them the issue they still phone and mail every day, being VERY disrespectful in the process.

I trust you find the above in order and I expect to hear from you immediately with above details.

Thank you

(Please see below my last email sent to the consultant mentioned above.)

Kevin Langeveld MTN - ********** - ********** 164 **********

--------------------------------------------------------------------------------- Re: ref Kevin Langeveld Mon 2018/08/27, 3:42 PM

Good Day

Trouble Ticket#: 1- ********** 7066

Please note I have not received any calls or feedback via email from the relevant department.

you said they were going to process my credit and phone me to cancel my contract but have received nothing so far.

I have however received ANOTHER statement with another month added to the bill.

Please sort out this matter immediately.

Thank you

Kevin Langeveld

********** 164

MTN- ********** 950