JH
Jody H

1 reviews | Active since Apr 2010

18 Dec 2018, 18:03

NOT BOZA

So after nearly a month, after being promised to deliver to our door, we are told that we must collect the phone.

What is the purpose of offering the delivery service when I now have to go collect the phone 100km from me?

You have wasted so much of my time, increased my blood pressure and made me dislike MTN immensely, when I could have just gone into a store and collected my phone that day. However, you upgrade the contract no problem but dont deliver the handset.

NOT AYOBA NOT THE BOZA NETWORK

0
Replies (2)
MTN South Africa
MTN South Africa's reply19 Dec 2018, 06:47
Official
Good day Jody,
 Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. As per the notes on your account, you were contacted yesterday by DSV Couriers and advised that the device will be delivered to you today. 

Kind regards, 

Ishie. 

Complaints Management Team. 

Best regards,

JH
Jody H's update19 Dec 2018, 14:02
Reviewer Update
That is not the point man