LA
Lina A

1 reviews | Active since Mar 2009

29 May 2015, 15:35

Not Bothered to Respond

I called MTN Corporate *** four times this week and have received 3 different reference numbers. I have sent 3 e-mails requesting information and to date have not received a response. I have a phone on prepaid and enquired about porting the number to MTN and taking out a new contract. I have requested a list of all the current specials and also a breakdown of the monthly cost, including the discount I would qualify for in terms of the scheme between my employer and MTN. I have only received the port application form which was emailed to me by Bytes Admin. MTN obviously doesn't need any new clients??? I'm absolutely frustrated with the non-response.

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Jun 2015, 10:04
Official
Hello Lina,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***