1 reviews | Active since Jul 2014
Not being Charged amount as signed contract
<p>Account No.: A ********** <br /><br /></p> <p>On the 12 December 2014, I renewed my contract, SIM only.<br />Contract stipulates clearly MTN 200 Monthly Subscription Fee (including VAT) = R149 for a period of 24 months.</p> <p>From January 2015 to May 2015, I was charged:<br />MTN 200 Monthly Subscription Fee R200 (including VAT)<br />Less monthly service fee discount R51.00 (including VAT)<br />Total R149 Including VAT.</p> <p>Excluding additional items, for example: Itemised billing.</p> <p>This agreed with the amount as per signed Contract</p> <p>However from June 2015 (Which was during the 24 month contract)<br />MTN 200 Monthly Subscription Fee increased to R210 (Including VAT)<br />Less monthly service fee discount R51.00 (including VAT)<br />Total R159 Including VAT.</p> <p> </p> <p>This is not as per signed Contract, referring to our contract.<br />Which states MTN 200 Monthly Subscription Fee for R149 (Including VAT).</p> <p>If there is in our Contract a paragraph which allows you to change the amount.<br />Please stipulate the page and paragraph in our Contract where you may increase/decrease the agreed amount, as you see fit during the 24 month period of our contract.</p> <p>Alternatively pay back the over charged amount which was charged from June 2015 up to date and honour our contract.</p>
Good day Horst,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the subscription fee increased in May 2015 for all MTN contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
1.22 "Monthly Service Charge" means subscription fees charged monthly in advance by MTN for Your access to and use of the Network Services and the monthly charges applicable to the Value Added Services used by You, depending on the Package Option/Price Plan You choose. These charges are detailed in the Price List and may be amended by MTN from time to time in the manner set out in this Contract.
A general SMS notification was sent out to all MTN subscriber numbers on our system and we also advertised our rate changes on our blog. Please use the link below to view the information relating to our rate changes:
http://www.mtnblog.co.za/2015-rate-changes/
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Horst,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the subscription fee increased in May 2015 for all MTN contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
1.22 "Monthly Service Charge" means subscription fees charged monthly in advance by MTN for Your access to and use of the Network Services and the monthly charges applicable to the Value Added Services used by You, depending on the Package Option/Price Plan You choose. These charges are detailed in the Price List and may be amended by MTN from time to time in the manner set out in this Contract.
A general SMS notification was sent out to all MTN subscriber numbers on our system and we also advertised our rate changes on our blog. Please use the link below to view the information relating to our rate changes:
http://www.mtnblog.co.za/2015-rate-changes/
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
