1 reviews | Active since Feb 2018
Not being able to resolve payment queries
Since last year July I am being told I'm in arrears where as I did provide bank statements which reflects payments.
Now I'm being handed over and my line block due to the uselessness of mtn billing and accounts department. Got a reference number but never got feedback that the issue is solved but still I am being handed over.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please be advised that the store did not attached the proof of payments with the request to the banking department.
Note that our banking department will require the proof payments and not statements.
Please can you assist me with the payments done in 2017 for assistance to be allocated.
The account is not in hard legal but pre-legal. The account balance is now R 2,999.29
My email address ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please be advised that the store did not attached the proof of payments with the request to the banking department.
Note that our banking department will require the proof payments and not statements.
Please can you assist me with the payments done in 2017 for assistance to be allocated.
The account is not in hard legal but pre-legal. The account balance is now R 2,999.29
My email address ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Thank you for your post.
Apology for no feedback, please note that once a Hello Peter complaint is closed the client need to log a new request on Hello Peter for any other or further assistance.
The payment done on the 23-6-2017 is not allocated to the account as yet our banking department need to know the reference number the client used when making the payments to MTN as per the bank statement received Only one payment reflected. Please can the client sent me all the original proof of payment slips for the payments done to the account not the bank account statement.
Email address provided in previous response.
We do not pick up that the account balance was ever R9411.76? As per the report for the account payments was not received from October 2017 to Feb 2018.
Anna I see that you interact on behalf of your Husband, you do not have authority on the account please ask the account holder to correspond with me.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Thank you for your post.
Apology for no feedback, please note that once a Hello Peter complaint is closed the client need to log a new request on Hello Peter for any other or further assistance.
The payment done on the 23-6-2017 is not allocated to the account as yet our banking department need to know the reference number the client used when making the payments to MTN as per the bank statement received Only one payment reflected. Please can the client sent me all the original proof of payment slips for the payments done to the account not the bank account statement.
Email address provided in previous response.
We do not pick up that the account balance was ever R9411.76? As per the report for the account payments was not received from October 2017 to Feb 2018.
Anna I see that you interact on behalf of your Husband, you do not have authority on the account please ask the account holder to correspond with me.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Thank you for your post.
Apology for no feedback, please note that once a Hello Peter complaint is closed the client need to log a new request on Hello Peter for any other or further assistance.
The payment done on the 23-6-2017 is not allocated to the account as yet our banking department need to know the reference number the client used when making the payments to MTN as per the bank statement received Only one payment reflected. Please can the client sent me all the original proof of payment slips for the payments done to the account not the bank account statement.
Email address provided in previous response.
We do not pick up that the account balance was ever R9411.76? As per the report for the account payments was not received from October 2017 to Feb 2018.
Anna I see that you interact on behalf of your Husband, you do not have authority on the account please ask the account holder to correspond with me.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Thank you for your post.
Apology for no feedback, please note that once a Hello Peter complaint is closed the client need to log a new request on Hello Peter for any other or further assistance.
The payment done on the 23-6-2017 is not allocated to the account as yet our banking department need to know the reference number the client used when making the payments to MTN as per the bank statement received Only one payment reflected. Please can the client sent me all the original proof of payment slips for the payments done to the account not the bank account statement.
Email address provided in previous response.
We do not pick up that the account balance was ever R9411.76? As per the report for the account payments was not received from October 2017 to Feb 2018.
Anna I see that you interact on behalf of your Husband, you do not have authority on the account please ask the account holder to correspond with me.
Kind Regards,
Alice van der Merwe
Complaints Analyst