1 reviews | Active since Oct 2015
Not being able to get assistance closing my acc
hi, my name is Koketso Modjadji. I am fuming with MTN, apparently my account has been handed over to legal since I was unable to make a few payments to mtn at some point, however I went to a MTN store paid a lumpsome they said I had owed and today my account is still sitting with their legal team, I am unable to get assistance from the MTN stores for their legal departments contact numbers, when I call their useless 808 contract number I am told my number is invalid. I am dissapointed because I am trying my atmost best to settle the account and it seems no one from MTN knows where I can get the number for their own legal department, in the mean time as they waist my time in helping me pay my credit worthyness gets worse and worse please help me solve this nightmare with MTN.<br> <br> All I WANNA DO IS PAY THEM OFF AND FOR ME TO BE CLEAR OF DEBT WITH THEM.<br> Please<br> <br> Thank you <br> I am reachable on my mail <br> [Email Removed]
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the complaint directly to our Legal Departments management team. We've requested that the total amount in arrears to be calculated and to be sent to yourself. You will also be provided with the banking details to make the payment into and they will close off the matter with the credit bureau in question.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the complaint directly to our Legal Departments management team. We've requested that the total amount in arrears to be calculated and to be sent to yourself. You will also be provided with the banking details to make the payment into and they will close off the matter with the credit bureau in question.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
