mM
michelle M
1 reviews | Active since Jun 2011
04 Jun 2015, 09:00
not available due to tech problems, no answer
i tryed to call yesurday the 3rd of June regarding data i had purchased which was not credited to my phone, then when i called recording stating problem with call centre and that they are not available<br> tryed this morning calling 808 ...just rings and then after awhile get disconnected, i would like my data credited as i will not purchase more in case the same error occurs
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MTN South Africa's replyOfficial
11 Jun 2015, 08:34Hello BELILNDA,
We do apologize for the breakdown in service and for any inconvenience caused.
We've checked your account and see that there is no transaction for an ad-hoc data bundle purchase (*141*2#).
if you've purchased this bundle using your banking account, you will need to provide us with the bank statement in order to verify the purchase and credit it accordingly. Please send the statement with your correspondence of the issue to *** and we will assist you promptly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service and for any inconvenience caused.
We've checked your account and see that there is no transaction for an ad-hoc data bundle purchase (*141*2#).
if you've purchased this bundle using your banking account, you will need to provide us with the bank statement in order to verify the purchase and credit it accordingly. Please send the statement with your correspondence of the issue to *** and we will assist you promptly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply11 Jun 2015, 08:34
Official
Hello BELILNDA,
We do apologize for the breakdown in service and for any inconvenience caused.
We've checked your account and see that there is no transaction for an ad-hoc data bundle purchase (*141*2#).
if you've purchased this bundle using your banking account, you will need to provide us with the bank statement in order to verify the purchase and credit it accordingly. Please send the statement with your correspondence of the issue to *** and we will assist you promptly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service and for any inconvenience caused.
We've checked your account and see that there is no transaction for an ad-hoc data bundle purchase (*141*2#).
if you've purchased this bundle using your banking account, you will need to provide us with the bank statement in order to verify the purchase and credit it accordingly. Please send the statement with your correspondence of the issue to *** and we will assist you promptly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,