1 reviews | Active since Oct 2015
Not assisting with payments queries.
I have a contract with MTN whereby I pay 180 every month. on the 30th of august I delayed with my payments and I went to Absa to pay the amount on the 5th of September, mistakenly using the wrong reference. On the 30th September they deducted double on my account without notifying me, I called them to find out and I was told my money did not reflect, I told them I used a wrong reference number and they said they would get back to me.even now they didn't call back or send an email to notify me of what's happening. <br> I called again today on the 14 October to Find out what's happening and I found a different consultant claiming that she won't help me if I do not have a proof of payment, even though the previous consultant said if I still remember the reference it's fine.<br> They have different stories and I bet they will deduct double again because they do not want to locate the money that I used a wrong reference for.<br> I also deal with accounts and if a customer used a wrong reference, it is possible to locate their money as long as the reference is found. They are just coming up with lazy excuses.<br> <br> I regret joining this contract/network.
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your post.
We do pick up that the 808 service centre agents has send the request to our banking department will all the payment details, however our bank department request the proof of payment for the R180.00 done on the 5-9-2015 via Absa bank to be attach before they will allocated the payment. Please ask Absa bank if they can assist you with the proof of payment copy, once received you can call in to the 808 call center for the payment to be emailed to the agent once received the payment will be allocated.
The debit order is active and the full amount for R 388.80 will be requested with the next debit order. Once the payment for R180.00 has been allocated this will be refunded back to you.
Please use the correct reference when cash payment is done.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your post.
We do pick up that the 808 service centre agents has send the request to our banking department will all the payment details, however our bank department request the proof of payment for the R180.00 done on the 5-9-2015 via Absa bank to be attach before they will allocated the payment. Please ask Absa bank if they can assist you with the proof of payment copy, once received you can call in to the 808 call center for the payment to be emailed to the agent once received the payment will be allocated.
The debit order is active and the full amount for R 388.80 will be requested with the next debit order. Once the payment for R180.00 has been allocated this will be refunded back to you.
Please use the correct reference when cash payment is done.
Kind Regards,
Alice van der Merwe
***
Best regards,