ES
Erich S
1 reviews | Active since Mar 2015
16 Apr 2015, 10:37
Not answering phones and not responding
Good day,<br> <br> My phone was damaged and sent in,a new replacement was approved on 1 April 2015 (***) Cat B15Q, I ordered it the same day in the store as they said they don't have stock. The number *** only rings with no answer, I went into the store a week ago (9 April)and they said they don't answer the phones and the phone is ordered, but not yet received,but they will let me know the 10th. Today is the 16th and I have not heard anything and also there is no answer on their phones.<br> <br> Please sort this out.
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MTN South Africa's replyOfficial
02 May 2015, 10:22Hello erichcarlien,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused, rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service.
Therefore the matter has been escalated to the relevant management team, and requested that they contact you regarding the matter.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused, rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service.
Therefore the matter has been escalated to the relevant management team, and requested that they contact you regarding the matter.
Regards,
Lawrence
REQ: ***
MTN South Africa's reply02 May 2015, 10:22
Official
Hello erichcarlien,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused, rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service.
Therefore the matter has been escalated to the relevant management team, and requested that they contact you regarding the matter.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused, rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service.
Therefore the matter has been escalated to the relevant management team, and requested that they contact you regarding the matter.
Regards,
Lawrence
REQ: ***