1 reviews | Active since Mar 2009
NOT ANSWERING PHONES
809 ring then dies.... 808 rings then dies..... 0831 555 says cant help because i am SME. 083 1 809 rings then dies 0831 555 now rings and dies so there is no answer where before there was. *** switchboard rings and dies. send email complaining about this i am told to phone 809 or 808 when i message back and say something wrong with 808 and 809 i get told via email query has been closed. Come on MTN you can do better than this why can i not get hold of your call centre and if i do i get told SORRY cant deal with you.<br> I have tried to get to MTN on facebook no response i have tried twitter no response surely this is unacceptable for an organisation your size. I have wasted my whole day trying to get hold of MTN
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We see that you've spoken to one of our agents within our Credit Management Team whom advised you that you will need to make another payment before the line can be reactivated.
The account is currently in arrears for more than 90 days and our system will automatically suspend the account once again.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We see that you've spoken to one of our agents within our Credit Management Team whom advised you that you will need to make another payment before the line can be reactivated.
The account is currently in arrears for more than 90 days and our system will automatically suspend the account once again.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***