JS
Jeffrey S
1 reviews | Active since Feb 2015
19 Mar 2015, 09:24
Not answering calls and getting cut off
I have called the MTN call centre over the past 2 weeks with no luck. You get to hold on for a long time and then you just get off. I have lodge a query in the beginning of February with no luck or feedback. I am waiting for a copy of my contract. I spoke to Gary Oerfon on the 2nd of March *** and he was going to send me a copy and I am still waiting.
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello tiger23,
We are truly sorry for the breakdown in service and for the delayed response to your post.
We've contacted Gary directly to obtain the copy of your contract. We do not want to create duplicate requests resulting in the matter being delayed further.
We will suggest that in future you make use of our \Live Chat\" service to get assistance with requests. Please copy & paste the link below into your web browser
We are truly sorry for the breakdown in service and for the delayed response to your post.
We've contacted Gary directly to obtain the copy of your contract. We do not want to create duplicate requests resulting in the matter being delayed further.
We will suggest that in future you make use of our \Live Chat\" service to get assistance with requests. Please copy & paste the link below into your web browser
MTN South Africa's reply02 May 2023, 21:58
Official
Hello tiger23,
We are truly sorry for the breakdown in service and for the delayed response to your post.
We've contacted Gary directly to obtain the copy of your contract. We do not want to create duplicate requests resulting in the matter being delayed further.
We will suggest that in future you make use of our \Live Chat\" service to get assistance with requests. Please copy & paste the link below into your web browser
We are truly sorry for the breakdown in service and for the delayed response to your post.
We've contacted Gary directly to obtain the copy of your contract. We do not want to create duplicate requests resulting in the matter being delayed further.
We will suggest that in future you make use of our \Live Chat\" service to get assistance with requests. Please copy & paste the link below into your web browser