Not Answered Fully
Hi Mary,<br> Thank you for answering part of my query,you still have not answered as to why for the last 5 months unused phone calls are not carried over like they used to in the beginning of my contract.And also why I have never been emailed an account.I would like for my calls that I have not used reimbursed or to be given a credit as it was in the beginning.<br> Thank you<br> K
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MTN South Africa's replyOfficial
13 Aug 2015, 14:41Hello vogie14,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now perused your account and see that there has been no airtime carried over, so we've now logged a request with our back office to investigate the matter and credit your airtime wallet accordingly. The reference number for the request logged is REQ:***.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now perused your account and see that there has been no airtime carried over, so we've now logged a request with our back office to investigate the matter and credit your airtime wallet accordingly. The reference number for the request logged is REQ:***.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply13 Aug 2015, 14:41
Official
Hello vogie14,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now perused your account and see that there has been no airtime carried over, so we've now logged a request with our back office to investigate the matter and credit your airtime wallet accordingly. The reference number for the request logged is REQ:***.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now perused your account and see that there has been no airtime carried over, so we've now logged a request with our back office to investigate the matter and credit your airtime wallet accordingly. The reference number for the request logged is REQ:***.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,