AM
Ashleigh M
1 reviews | Active since Jul 2015
01 Jul 2015, 06:37
Not allocating Payments
I paid MTN R350 on 11/05/2015, by eft. Unfortunately I swapped the beneficiary's detail and my account detail around! I may as well have thrown R350 down the toilet!!! I have sent emails (Proof of payment as well as copies of my bank statement which reflects the payment) through to Collections dept, as well as Morne de Villiers at the call centre in Cape town, with promises of the money to \ be allocated to your account in the next 7-10 days."... that was on the 5 June....Ref no:***.<br> <br> NOTHING is being done about it.... when I phone MTN"
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MTN South Africa's replyOfficial
12 Jul 2015, 09:16Hello Ash22,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the payment of R380.00 paid was allocated on 14 May 2015 to your account. There was also a payment of R400.00 on the 15 June 2015 and another payment of R400.00 on the 21 June 2015. However there is still an amount of 963.27 outstanding.
Should this amount already have been paid, please contact our offices with the proof of payment so that we can allocate the funds and reinstate your lies.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the payment of R380.00 paid was allocated on 14 May 2015 to your account. There was also a payment of R400.00 on the 15 June 2015 and another payment of R400.00 on the 21 June 2015. However there is still an amount of 963.27 outstanding.
Should this amount already have been paid, please contact our offices with the proof of payment so that we can allocate the funds and reinstate your lies.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply12 Jul 2015, 09:16
Official
Hello Ash22,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the payment of R380.00 paid was allocated on 14 May 2015 to your account. There was also a payment of R400.00 on the 15 June 2015 and another payment of R400.00 on the 21 June 2015. However there is still an amount of 963.27 outstanding.
Should this amount already have been paid, please contact our offices with the proof of payment so that we can allocate the funds and reinstate your lies.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the payment of R380.00 paid was allocated on 14 May 2015 to your account. There was also a payment of R400.00 on the 15 June 2015 and another payment of R400.00 on the 21 June 2015. However there is still an amount of 963.27 outstanding.
Should this amount already have been paid, please contact our offices with the proof of payment so that we can allocate the funds and reinstate your lies.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,