SH
Shareebah H
1 reviews | Active since Dec 2014
26 Feb 2016, 06:44
Not again!!!!
I loaded airtime twice yesterday an within a split second it was gone from my phone!!!!! What's happening Mtn, I need answers. I'm unable to use my phone to scared that my airtime will be ****** from my handset. This is becoming a on going thing from Mtn. When u call it in the consultants are so irritated with u like u are at fault!! I've had it with Mtn, I'm so gatvol that I can't wait for this damn contract to end!!!!!!
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MTN South Africa's replyOfficial
26 Feb 2016, 16:45Hello Kallid met salut,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Network department for investigations, the reference number for the request logged is # ***. To follow up please contact our Customer Care line on 808 after 72 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Network department for investigations, the reference number for the request logged is # ***. To follow up please contact our Customer Care line on 808 after 72 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply26 Feb 2016, 16:45
Official
Hello Kallid met salut,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Network department for investigations, the reference number for the request logged is # ***. To follow up please contact our Customer Care line on 808 after 72 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Network department for investigations, the reference number for the request logged is # ***. To follow up please contact our Customer Care line on 808 after 72 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***