CK
Chrissie K

1 reviews | Active since Mar 2013

28 May 2015, 10:07

Not accessible to their customers

I HAVE BEEN TRYING TO GET AHOLD OF THIS LEGAL DEPARTMENT SINCE THE 18TH MAY 2015 TO GET MY LINE RECONNECTED. I'VE PAID THE OUTSTANDING BALANCE (WHICH I WAS UNABLE TO DO BEFORE HAND AS I WAS OUT OF THE COUNTRY FOR A LONG PERIOD OF TIME) NO ONE PICKS UP THE LINES AND IT'S BECOMING INCREASINGLY FRUSTRATING!!! I HATE THAT NASHUA MOBILES CLOSED DOWN AND TRANSFERRED MY ACCOUNT OVER TO MTN BECAUSE I HAVE NEVER HAD TO DEAL WITH SUCH INCOMPETENCE BEFORE. AND AS A LEADING MOBILE SERVICE PROVIDER, THIS IS UNACCEPTABLE! I DO NOT WANT AN EMAIL APOLOGIZING FOR ANY INCONVENIENCES THAT MAY HAVE BEEN CAUSED ETC, I WANT MTN TO DO THEIR JOB AND BE ACCESSIBLE TO THEIR CUSTOMERS AT ALL TIMES AND STOP GIVING US THE RUN AROUND...WHILST THEY DO NOTHING ABOUT THE MANY CUSTOMERS EXPERIENCING THE SAME PROBLEM

0
Replies (1)
MTN South Africa
MTN South Africa's reply04 Jun 2015, 10:04
Official
Hello Chrissiek,

Please accept our apologies for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.

Kindly note that we have now reactivated your account and can confirm that the line is now fully active on the network. Please reboot your device and you should be able to make & receive calls.

We can also confirm that we've requested the legal status to be removed from your account.

Regards
Tim
MTN Complaints Management Team: REQ:***