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nicolene engelbrecht-amraoui
1 reviews | Active since Oct 2011
19 Aug 2015, 19:04
Not accepting payment
This is now my second complaint i lodge, mtn has no customer service!! I had a problem with a payment, proof was emailed to the account department, telling me they will get back to me within 8 working hours, its almost a week later, and i received a plain not even professional email saying \ go make a payment and put ur number as reference "im not stupid to make a double payment to mtn's account cause it will tAke months for them to refund me"
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MTN South Africa's replyOfficial
10 Sept 2015, 11:13Hello amnix11,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there was a return debit on your account on the 03-08-2015 and the refund was allocated on the 21-08-2015, this is the reason you were receiving sms's about your account being in arrears. Please note that your account is now settled.
For more information, feel free to contact us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there was a return debit on your account on the 03-08-2015 and the refund was allocated on the 21-08-2015, this is the reason you were receiving sms's about your account being in arrears. Please note that your account is now settled.
For more information, feel free to contact us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,
MTN South Africa's reply10 Sept 2015, 11:13
Official
Hello amnix11,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there was a return debit on your account on the 03-08-2015 and the refund was allocated on the 21-08-2015, this is the reason you were receiving sms's about your account being in arrears. Please note that your account is now settled.
For more information, feel free to contact us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there was a return debit on your account on the 03-08-2015 and the refund was allocated on the 21-08-2015, this is the reason you were receiving sms's about your account being in arrears. Please note that your account is now settled.
For more information, feel free to contact us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,