CD
Cobus D

1 reviews | Active since Feb 2015

01 Apr 2016, 01:14

Not able to use purchased service

I purchased 9GB of Night Data at 12:12 AM 2016/04/01 which cost me R90 (R10 - 1GB) and lasts only from 12 AM to 6AM and I was not able to connect to the internet at all. I was trying the myMTN apn and internet apn on multiple devices and not one was able to connect to the internet. I have wasted R90 on a service I was not able to use.<br> <br> I would like to be reimbursed with R90 for the 9GB of Night Data I purchased on *** for the reason of no internet connectivity.<br> <br> Eagerly awaiting your response<br> Cobus Dumas

0
Replies (1)
MTN South Africa
MTN South Africa's reply04 Apr 2016, 10:12
Official
Hello ***king7SOAP,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

The request has been sent to the prepaid supervisors to contact and assist with feedback.

Kind Regards,

Alice van der Merwe

REQ:***