1 reviews | Active since Jul 2012

02 Dec 2019, 10:43

Not able to receive calls from CellC

I have had the same ongoing issue with your network since 31 July!!! (#549588)The issue has still not been resolved, I cannot receive ANY phone calls from ANY Cell C network numbers, it says "The number you have dials does not exist." I waited until 21 August for the supposed "Technical team" to say there is no issue and closed the ticket! There is still an issue!!! The problem is on your side and you need to unblock all calls from the CellC network to my MTN contact number. Please note I have done the following numerous time: Reset my phone put my SIM card in another device Checked that the contact numbers are not blocked There is no call barring on any contact numbers on my phone Even if their contact number is changed to private they cannot contact me

I have had endless promises of a call back from managers, technical staff and still, nothing has come of it. Please explain why I am paying a monthly contract fee if you are in breach of your contract and I cannot receive calls from certain networks. You are not providing me with a basic service. I demand a response today from the "technical Manager" I will cancel my contact by the end of the week and take this case to the CPA!!!!!

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