1 reviews | Active since Sept 2013
Not able to handle my account query to my satisfac
On 16 Feb. 2016 at 15H51 i received an sms from Mtn notifying me that my account has been suspended because i have exceeded my credit limit. Shocked about this news, i arrive at Mtn Vaal Mall just after 16H00 the same day to find out what is wrong with my account. After waiting in the que for 45 minutes (!), i get to talk to a service adviser where i explain my problem. i insisted that she phones Mtn to find out what the problem is, after which i am told that on the 28th of January an amount of R3300 was transferred from my number to a pay-as-you-go number, but apparently they cannot say what the number is. i strongly deny that any such transaction was made by me, to which i am simply advised that i will have to pay the amount, then wait for my itemized billing to arrive in three weeks' time, and then i can lodge another complain?!! i have been a loyal customer of Mtn for over 10 years now, and when my payments are due, the debit orders go off without excuses, but when i have a sudden HUGE R3300 problem of which i have no knowledge, this is the best response i get from a network that claims to be the best at everything. i think this is absolutely shocking customer service!!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have called you at 16:38 but no availability.
We do pick up that the prepaid transfer cost reflect on the un-billed invoice for February month for cell (6877). We cannot investigate the complaint until the invoice has been generated to the account due to the invoice not as yet finalize as well as the itemized billing.
Please place the short code on all the sim card to prevent for any content providers to bill you for subscription. On cell *** you have been billed for content usage :VICTORIOUS TECHNOLOGIES VICTORIOUS TECHNOLOGIES: we have logged the request to them to remove your cell number from the data base Your unsubscribe has been logged as #648450. MTN do not credit the accounts for this charges due to this not a MTN service, this has been activated on the device.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have called you at 16:38 but no availability.
We do pick up that the prepaid transfer cost reflect on the un-billed invoice for February month for cell (6877). We cannot investigate the complaint until the invoice has been generated to the account due to the invoice not as yet finalize as well as the itemized billing.
Please place the short code on all the sim card to prevent for any content providers to bill you for subscription. On cell *** you have been billed for content usage :VICTORIOUS TECHNOLOGIES VICTORIOUS TECHNOLOGIES: we have logged the request to them to remove your cell number from the data base Your unsubscribe has been logged as #648450. MTN do not credit the accounts for this charges due to this not a MTN service, this has been activated on the device.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind regards,
Alice van der Merwe
***