nN
nellygolf N

1 reviews | Active since May 2016

18 Nov 2016, 15:18

Not able to complete purchase for Fibre to Home online

<p>I received notification that I could purchase the Fibre to Home online and went through all the pages in terms of choosing what contract I wanted, how much data and what router I needed and when it then through to the payment page, it came up saying that the page was not available and that i had to return to the online shop, which I did.</p> <p>No matter what i tried I was unable to purchase the fibre to home service online.</p> <p> </p> <p>I have now tried phoning MTN helplines and every department that i have spoken to from Sales to activation to customer service has not been able to assist me and also they do not know who i need to speak to to purchase their product.</p> <p> </p> <p>it would be nice if they had a clear place on their website of who you need to call to purchase fibre to home.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply23 Nov 2016, 19:40
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the FTTH line was added to the account on 2016-11-21, the matter has been escalated to the FTTH sales support team for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

nN
nellygolf N's update25 Nov 2016, 08:19
Reviewer Update

I was finally able to get through to the right page, but I would suggest your web page design team look at the clarity and ease of buying fibre online as it is not that clear.

The service once you get through all the pages etcetera from your service providers has been very good.

Just the online side of things is not that clear.