MJ
Marlin J
1 reviews | Active since May 2015
21 May 2015, 15:25
not able to cancel my expired contract
I'm not exactly sure who invented this process of cancelling contracts with MTN but it must have been designed so that it frustrates you to a point where you just give up and upgrade.<br> <br> I've been trying to cancel my contract since the 8th of May with no luck. Apparently you have to dail 808 so they can tell you to email retentions so that they can call you...you still with me???Why this is such a complicated process is beyond me. I just want this thing to be ended. I could go on about not getting help even from the MTN senoir accounts manager but I'm beyond all that. I just.....want....to end all of this.
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Replies (1)
MTN South Africa's replyOfficial
25 May 2015, 13:55Hello Marlin01,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your Postpaid to Prepaid migration request has been sent to the relevant department.Kindly expect delays due to the national strike we're currently experiencing.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your Postpaid to Prepaid migration request has been sent to the relevant department.Kindly expect delays due to the national strike we're currently experiencing.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply25 May 2015, 13:55
Official
Hello Marlin01,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your Postpaid to Prepaid migration request has been sent to the relevant department.Kindly expect delays due to the national strike we're currently experiencing.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your Postpaid to Prepaid migration request has been sent to the relevant department.Kindly expect delays due to the national strike we're currently experiencing.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.