1 reviews | Active since Jan 2018
Not able to cancel contract at MTN
Good day
I am trying to cancel my MTN contract with number ********** 546.
I have phoned the call centre on 20 Des 2017. They informed me that I had 2 contracts to my ID number (I am only knowledgeable about 1). They requested that I go to the nearest shop to settle my account and cancel the contract.
I went to MTN in Mooirivier Mall Potchefstroom on 21 Des 2017. They informed me that they no longer cancel contracts at the shop and that I should dial 808.
I dialled ********** on 02/01/2018 and 03/01/2018. The voice recording says that the systems are off line.
There is absolutely no one that seems to be able to help me.
I will be returning my debit orders manually untill someone from MTN phones ME.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Retentions department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Retentions department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team