hM
hasina M
1 reviews | Active since Sept 2009
12 Aug 2015, 19:19
NOT A PROPER RESPONSE FROM MTN
I TRAVELLED OVERSEAS DURING DEC-JAN 2015, GOT A SHOCK WHEN I ARRIVED, CHARGED EXHORBITANT RATES FOR ROAMING, TRIED QUERYING IT WITH CUSTOMER CARE OR SO THEY ARE CALLED, DEFINITELY NOT SATISFIED WITH THEIR RESPONSE, THE FIRST RESPONSE WAS \YOUR ITB IS PROOF OF USAGE
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MTN South Africa's replyOfficial
04 Sept 2015, 14:19Hello maleehahgp,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that whilst roaming you are charged for outgoing and incoming calls as well voicemail messages left on your number and also retrieving of the voicemail messages. The roaming charges have been validated to be correct by the billing department.
Your account has since been handed over to legal for collections. Please contact 808 or *** to make payment arrangements for the balance due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that whilst roaming you are charged for outgoing and incoming calls as well voicemail messages left on your number and also retrieving of the voicemail messages. The roaming charges have been validated to be correct by the billing department.
Your account has since been handed over to legal for collections. Please contact 808 or *** to make payment arrangements for the balance due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply04 Sept 2015, 14:19
Official
Hello maleehahgp,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that whilst roaming you are charged for outgoing and incoming calls as well voicemail messages left on your number and also retrieving of the voicemail messages. The roaming charges have been validated to be correct by the billing department.
Your account has since been handed over to legal for collections. Please contact 808 or *** to make payment arrangements for the balance due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that whilst roaming you are charged for outgoing and incoming calls as well voicemail messages left on your number and also retrieving of the voicemail messages. The roaming charges have been validated to be correct by the billing department.
Your account has since been handed over to legal for collections. Please contact 808 or *** to make payment arrangements for the balance due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***