Not a happy new customer!!

Applying for a new contract went smoothly, and i had such high hopes.

As soon as the Phone and new sim arived it was all down hill.

I have not been able to use the contract sim since it arrived on 14 July 2020.

After numerous calls to MTN, and even trying to RICA in store, i am still not able to use this sim.

According to the store, this sim that i have in my hand is not registered to me, HOW?

As a brand new, first time customer of MTN, this is extremely concerning, if this is how a new customer is treated, imagine the problems and terrible service i can expect to receive in the future.