Not a happy customer

Good Day

I am not at all happy with the service I am getting from MTN, last week I bought 5GB Weekly MTN data on Tuesday 07 May 2024 and after that I struggled to connect to the internet. I then went to the shop on Wednesday for assistance and the lady said she will escalate it. The same Wednesday I called MTN client care and they said they are going to do a reset on my phone and I should be able to connect after I restart my phone , but still, nothing happened. I called more than two times daily but I still did not get any assistance and they said they do not see anything wrong. I went to MTN shop again on Friday the 10th May 2024, I spent a hour in the shop while they tried to assist me but still nothing happened. I kept calling MTN client care and MTN Business as my phone is on MTN Business contract. Today my 5GB has expired without being utilised, so I just lost my money for nothing and I cannot even utilise the data I have that I got on 12 May 2024 for the contract.