nK
nicolene K
1 reviews | Active since Feb 2016
02 Feb 2016, 15:39
not a happy customer
I HAVE A CONTRACT WITH THEM MY PHONE DOES NOT SWITCH ON OR CHARGES. THEY KOKSTAD BRANCH WANTS A PROOF OF PURCHASE I DO NOT HAVE THAT ANYMORE. IF I CANNOT PRODUCE IT THEY CANNOT SEND THE PHONE AWAY. I PHONED HEAD OFFICE SEVERAL TIMES AND NOT COMING RIGHT. I TRIED AGAIN I SPOKE TO NEVANA REFNO; *** he was going to send me the proof of purchase I am still waiting. I have been trying since December and no luck. I dont think it is fair to pay for something every month and you cannot use it. It is a samsung galaxy pocket.
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Replies (1)
MTN South Africa's replyOfficial
04 Feb 2016, 10:16Hello kok123,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note we have emailed you the requested document.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note we have emailed you the requested document.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply04 Feb 2016, 10:16
Official
Hello kok123,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note we have emailed you the requested document.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note we have emailed you the requested document.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***