Not a happy customer

I defaulted for 90days and had my line is now blocked completely. My outstanding balance is R3382.80. i called in on 11th and made a payment arrangement that i will make a payment of R1 700 over 3 months (REF for call ***3) and that the first payment is due on the 27th August. The lady i spoke to Nomvula Zwane promised me that my line will be reconnected upon the first payment. I made a payment today as i urgently need my line activated. when i called in to get my receipt processed and line reconnected a agent called Lebogan informed me that my line will not be reconnectec unless i make the full payment Of R3 382.80. this completely ****ed me off because Nomvula said that my line will be activated. the manner in which Lebogan spoke to me was very unprofessional and i am ver disappointed in the level of professionalism. Lebogan told me that there was mis communication and there is nothing that can be done. I need my line activated and Nomvula said that it will.