TK
Tyrone K
1 reviews | Active since Apr 2015
22 Apr 2015, 10:33
not a happy customer
Good day<br> <br> for the last 2 weeks my airtime is being charged as data even tho i have 1.3gb data , i tried phoning customer care but each time i get cut off what is happening with this service i'm really getting fed up i have lost R180 of airtime.<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 May 2015, 15:41Hello tyronedk,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply04 May 2015, 15:41
Official
Hello tyronedk,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***