Not a \Dear Valued Customer"!"""

I recently had an application for a cell phone contract turned down because of what the MTN online store stated was a credit record that reflected high risk. Strange thing as my bank recently upgraded me to a private client package with a significant overdraft and credit card limit. I'm aware of what they base their assessment on, but although I find it laughable, I'm not desperate for their contract. What does annoy me is that on the 3rd of August, I wrote to their customer services department asking them to clarify their decision. I did tell them that their decision was stupid, and that I will not be using their services any longer (my employer pays a small cell phone allowance which I use to keep a prepaid phone going), but I was expecting at least one of those rehe****d mails or calls in order to try and placate me. Nothing but an automated mail calling me a \dear valued customer"letting me know that someone will get back to me. Really? I have been a contract and pre-paid user of Mtn services for nearly a decade"