CVdW
Christa Van der Westhuizen
1 reviews | Active since Aug 2015
03 Sept 2015, 10:16
NOOO FEEDBACK
MTN FEEDBACK: \According to our records a credit of R5 029.35 was processed to your account for data charges billed from 26 April 2015 to 26 July 2015."req ***.<br> THERE was NO CREDIT PASSED ON THE ACCOUNT no proof of credit on latest statement. A request was emailed for the proof of credit but NO reply again. Mr. Van Vuuren was billed for 4 months itemised billing (BUT NO ITEMISED BILLING was received for the months requested-april-july) MTN is taking MORE money and don't give service at all. The R5029.35 supposedly credited is a slap in the face vs the R22500 that was deducted from April - July. We REQUEST an investigation into the data charges on this account!! AND proof of this \""credit\"". Can a manager please phone Mr. Van Vuuren urgently to resolve this problem. OR alternatively send us contact details of management NOT the call centre number - THERE IS NO HELP THERE.1.REQUESTED ITEMISED BILLING FROM APRIL - JULY - DID NOT RECEIVE BUT WAS BILLED.2.REQUESTED PROOF OF CREDIT. 3. WE REQUESTED INVESTIGATION INTO DATA USAGE 4.WE REQUESTED MANAGEMENT TO CONTACT MR VAN VUUREN - NO JOY !!! MR VAN VUUREN WILL CANCEL HIS 17 BUSINESS LINES WITH MTN IF HE DOESN'T RECEIVE ANY FEEDBACK"""
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MTN South Africa's replyOfficial
16 Sept 2015, 11:02Hello MDV Developments,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the data charges were investigated by the billing department. A credit of R 5 029.35 for data charges billed from 26 April 2015 to 26 July 2015 was processed to your account on 25 August 2015. The credit passed will reflect on the statements dated 2015-08-26. Please be advised that the system shows that the Itemised billing requested has been sent.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the data charges were investigated by the billing department. A credit of R 5 029.35 for data charges billed from 26 April 2015 to 26 July 2015 was processed to your account on 25 August 2015. The credit passed will reflect on the statements dated 2015-08-26. Please be advised that the system shows that the Itemised billing requested has been sent.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply16 Sept 2015, 11:02
Official
Hello MDV Developments,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the data charges were investigated by the billing department. A credit of R 5 029.35 for data charges billed from 26 April 2015 to 26 July 2015 was processed to your account on 25 August 2015. The credit passed will reflect on the statements dated 2015-08-26. Please be advised that the system shows that the Itemised billing requested has been sent.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the data charges were investigated by the billing department. A credit of R 5 029.35 for data charges billed from 26 April 2015 to 26 July 2015 was processed to your account on 25 August 2015. The credit passed will reflect on the statements dated 2015-08-26. Please be advised that the system shows that the Itemised billing requested has been sent.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,