Nonsense services stay away

The customer service line is completely unreachable I had to go in store multiple times for the agents to tell me something that I could have just been told by customer service over the phone. Mind you the cancellation process is hell and I am still paying for wifi that I submitted for cancellation weeks ago and now it is affecting my current Wi-Fi which I use for work as I am someone who works from home. Been paying everything they request me to pay for including the cancelled wifi but I am still sitting here with no internet, I am about to lose a job because of their ******* system and services. If only I had know before hand that I would suffer like this taking out so much money just to still end up with no internet!!!!!!! You guys are technically robbing me!!!! You can’t tell me to wait until the next billing for my Wi-Fi to start working due to a cancelled wifi that I paid off yesterday it doesn’t make any sense worst in one of my trips that I came to inquire at your store for the cancellation wifi one of your agents said nothing needed to be paid then weeks later out of nowhere that same money I had come in to pay you are saying I am oweing???? Okay fine I come in and pay it even but still my account is suspended until the next billing date???? Does that make any sense ???? So why did I pay for the whole month then ???? I am not a millionaire I am just a young person who just got a new job trying to survive and you might just be the reason why my life is ruined , it’s a simple process I’ve used even other Wi-Fi service providers before you miss a payment you call an agent they trigger the payment for you add your Wi-Fi is back SIMPLE. When you want to cancel you call them they fetch their router you make the last payment and that’s it’s. Not this hell mtn has put me through