Nonsense MTN

I am very disappointed in MTN. I haven't been receiving calls for the past +- 24 hours. Today I called them. They said they've logged in a ticket and I should call again after 16:00. Like, my life should wait until 16:00?? I asked them why they cannot attend to it now and they tell me their back office doesn't allow calls?! MTN is dropping the ball hard and they simply don't care. First of all you will struggle to speak to a consultant, there is simply no option to speak to a consultant. I had to select the option for ***** to be able to speak to a human. Then that human tells me to call after 16:00. What on earth is that? MTN are you tired of servicing people? Should we jump to vodacom? Im sure that wont be hard.