Nonsense
I’m failing to understand why MTN has become like this. The service is so bad. Last month I was told that I increased my usage and hence I was liable to pay R1432 and they changed the limit and I paid them. Today as I check the app it’s same amount as last month. How is it possible when my limit was reduced??? I’m aware of a billing cycle but I shouldn’t be liable for the current cycle.
Kindly advise ID- ********** 311086 Cell- ********** 710
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MTN South Africa's replyOfficial
19 Aug 2018, 17:28Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have engaged with billing department with regards to ref no *** to investigate and resolve accordingly,we still awaiting for feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply19 Aug 2018, 17:28
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have engaged with billing department with regards to ref no *** to investigate and resolve accordingly,we still awaiting for feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,