EM
Edzisani M
1 reviews | Active since Oct 2013
08 Jun 2015, 16:05
Nonsense
My contract expired on the 1st of June 2015. Contract was cancelled & requested MTN to migrate my number to Prepaid. call was logged on the 1st of June 2015 & I was told it will take maximum of 48 hours. ref number for my call was provided which I cant even use as the call centre 808 kept on ringing.<br> <br> Today is the 8th & nothing has been done. No network on my phone number ***<br> <br> Do I need to change to the network to Vodacom or Cell C for simple issues that can be resolved in a minute since you are the most useless service provider.<br> <br> You should be ashamed of your slogan: Everywhere you go because it does not represent you guys
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Replies (1)
MTN South Africa's replyOfficial
12 Jun 2015, 11:36Hello edzisani1986,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply12 Jun 2015, 11:36
Official
Hello edzisani1986,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,