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Charmaine G

1 reviews | Active since Dec 2010

09 Oct 2018, 18:41

Nonexistent customer service from MTN

Sent a number of tweets and DM's to @MTNzaService since October 01. Finally received a response on the 05th October from /BM who asked for feedback so that they could investigate further. I responded with further info and screenshots on the same day - to date...I have had no response.

So @MTNzaService is it your thing to respond to DM's after 5 days or not respond at all - is this what you call customer service or just the lack thereof? This is super disgusting!!!!

0
Replies (4)
MTN South Africa
MTN South Africa's reply10 Oct 2018, 10:35
Official

Goodday Charmain

Thank you for your post.

I have tried to contact you today and I’m getting voicemail-lite.

Please advise what time I can contact you.

Warm Regards

Roanne Juggannadh

Complaints Management Team

Best regards,

CG
Charmaine G's update10 Oct 2018, 10:51
Reviewer Update
The sim card used for is only for data therefore it's on a ****le not a phone hence the voicemail lite. I just want someone to reply to my DM on Twitter and that's why I included the handle- alternatively you can send an sms. or use an alternative number ***
MTN South Africa
MTN South Africa's reply10 Oct 2018, 12:23
Official

Hi,

I have escalated your query, someone on Twitter will respond shortly via DM.

Warm Regards

Roanne Juggannadh

Complaints Management Team

Best regards,

CG
Charmaine G's update19 Oct 2018, 17:17
Reviewer Update
This was on the 10th and today I am still waiting for a DM on Twitter. Useless much, MTN?